Emotional Analysis of Language Learning Apps Based on the KANO Model
Research Article
Open Access
CC BY

Emotional Analysis of Language Learning Apps Based on the KANO Model

Ziyi Jin 1*
1 Jilin University
*Corresponding author: 3861398812@qq.com
Published on 4 December 2025
Volume Cover
CHR Vol.100
ISSN (Print): 2753-7072
ISSN (Online): 2753-7064
ISBN (Print): 978-1-80590-577-6
ISBN (Online): 978-1-80590-578-3
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Abstract

Considering issues such as homogeneity among existing language learning apps and diminished user novelty, this study integrates emotional design principles into the innovative design of language learning apps to optimize their functionality and user experience. User needs for language learning apps were summarized through surveys. Following affective design principles, these needs were categorized into visceral, behavioral, and reflective levels. The Kano model was applied to classify and identify needs across these levels, clarify user demand attributes, assess importance, and conduct preliminary screening. Based on joint analysis, innovative design strategies were proposed for language learning apps that effectively address user learning needs and foster long-term emotional value binding. The Kano model-based affective design strategy for language learning apps provides a conceptual framework for designing such applications.

Keywords:

Emotional Design, Kano Model, Language Learning App

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Jin,Z. (2025). Emotional Analysis of Language Learning Apps Based on the KANO Model. Communications in Humanities Research,100,14-23.

References

[1]. iResearch Consulting. 2023-2024 China Online Language Education Industry Operation Big Data and Development Outlook Report [R]. Beijing: iResearch Consulting, 2024.

[2]. Guanyan Tianxia Information Consulting Co., Ltd. Analysis of Development Trends and Investment Prospects in China's Online Language Education Industry (2025-2032) [R]. Beijing: Guanyan Tianxia Information Consulting Co., Ltd., 2025.

[3]. Wang Haiyan, Li Meng, Zhao Yu. Research on the Application of Artificial Intelligence in Language Learning: Based on Intelligent Speech Recognition and Adaptive Learning Technology [J]. China Education Informatization, 2021 (12): 45-52.

[4]. Li Xiaohong. Research on Usability Optimization Design of Mobile Learning Platform Interfaces [J]. Packaging Engineering, 2022, 43 (8): 312-318.

[5]. Zhang Ming, Liu Chang, Chen Xi. Application of the Kano Model in Online Education Product Requirement Analysis [J]. Modern Education Technology, 2020, 30 (5): 89-95.

[6]. Liu Qiang. Emotional Design and User Experience Enhancement Strategies for Educational Products [J]. Educational Exploration, 2021 (7): 102-106.

[7]. Norman D A. Emotional Design: Why We Love (or Hate) Everyday Things [M]. New York: Basic Books, 2004.

[8]. Luo Shijian, Zhu Shangshang. Research on Emotional Design in Product Design [J]. Transactions of the Chinese Society for Mechanical Engineering, 2010, 46 (14): 123-128.

[9]. Kano N. Attractive Quality and Must-be Quality [J]. Journal of the Japanese Society for Quality Control, 1984, 14(2): 39-48.

[10]. Zhang Junxia, Liu Jia, Li Ming. Analysis of User Needs for Online Education Products Based on the Kano Model [J]. Computer Engineering and Applications, 2021, 57 (11): 263-269.

References

[1]. iResearch Consulting. 2023-2024 China Online Language Education Industry Operation Big Data and Development Outlook Report [R]. Beijing: iResearch Consulting, 2024.

[2]. Guanyan Tianxia Information Consulting Co., Ltd. Analysis of Development Trends and Investment Prospects in China's Online Language Education Industry (2025-2032) [R]. Beijing: Guanyan Tianxia Information Consulting Co., Ltd., 2025.

[3]. Wang Haiyan, Li Meng, Zhao Yu. Research on the Application of Artificial Intelligence in Language Learning: Based on Intelligent Speech Recognition and Adaptive Learning Technology [J]. China Education Informatization, 2021 (12): 45-52.

[4]. Li Xiaohong. Research on Usability Optimization Design of Mobile Learning Platform Interfaces [J]. Packaging Engineering, 2022, 43 (8): 312-318.

[5]. Zhang Ming, Liu Chang, Chen Xi. Application of the Kano Model in Online Education Product Requirement Analysis [J]. Modern Education Technology, 2020, 30 (5): 89-95.

[6]. Liu Qiang. Emotional Design and User Experience Enhancement Strategies for Educational Products [J]. Educational Exploration, 2021 (7): 102-106.

[7]. Norman D A. Emotional Design: Why We Love (or Hate) Everyday Things [M]. New York: Basic Books, 2004.

[8]. Luo Shijian, Zhu Shangshang. Research on Emotional Design in Product Design [J]. Transactions of the Chinese Society for Mechanical Engineering, 2010, 46 (14): 123-128.

[9]. Kano N. Attractive Quality and Must-be Quality [J]. Journal of the Japanese Society for Quality Control, 1984, 14(2): 39-48.

[10]. Zhang Junxia, Liu Jia, Li Ming. Analysis of User Needs for Online Education Products Based on the Kano Model [J]. Computer Engineering and Applications, 2021, 57 (11): 263-269.

Cite this article

Jin,Z. (2025). Emotional Analysis of Language Learning Apps Based on the KANO Model. Communications in Humanities Research,100,14-23.

Data availability

The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.

About volume

Volume title: Proceeding of ICIHCS 2025 Symposium: The Dialogue Between Tradition and Innovation in Language Learning

ISBN: 978-1-80590-577-6(Print) / 978-1-80590-578-3(Online)
Editor: Enrique Mallen, Heidi Gregory-Mina
Conference website: https://2025.icihcs.org/
Conference date: 26 November 2025
Series: Communications in Humanities Research
Volume number: Vol.100
ISSN: 2753-7064(Print) / 2753-7072(Online)

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